Every Companion Club order ships free within Australia, with no minimum spend. Our dog harnesses, collars and leads are packed in Sydney and sent Australia-wide with Australia Post, and we ship worldwide too.
Shipping costs and delivery times
| Destination | Option | Cost | Estimated delivery |
|---|---|---|---|
| Australia | Standard | Free | 2–7 business days |
| Australia | Express | $15 AUD | 1–3 business days |
| New Zealand | Standard | $29 AUD | 6–20 business days |
| International | Standard | $29 AUD | 6–20 business days, depending on country |
| International | Express | $45 AUD | 5–15 business days, depending on country |
Delivery times are Australia Post estimates and start once your order is dispatched. International delivery times are a guide only and vary by country and customs. Allow a little longer during sales, public holidays and bad weather.
When will my order ship?
In-stock orders are packed and dispatched from Sydney within 1–2 business days (Monday to Friday, excluding NSW public holidays). Orders placed on weekends or public holidays are processed the next business day.
Pre-orders
From time to time we offer pre-orders on new releases. The estimated dispatch date is shown on the product page and in your order confirmation, and it is an estimate, not a guarantee. If your order includes pre-order and in-stock items, we'll ship the in-stock items first and send the pre-order items separately when they arrive, at no extra cost. If a pre-order runs late, we'll email you a new estimate, and you can cancel for a full refund any time before it ships.
Tracking your order
As soon as your parcel leaves us, we'll email a tracking link to the address used at checkout. No email? Check your junk or promotions folder, then contact us.
PO boxes, Parcel Lockers and address changes
We deliver to PO boxes and Australia Post Parcel Lockers. Please double-check your address at checkout. If you spot a mistake, email us straight away. We can fix it before dispatch, but once a parcel is with Australia Post we can't guarantee a redirect.
If a parcel comes back to us as undeliverable or uncollected, we'll contact you to arrange re-delivery. Re-delivery postage is at your cost.
Lost, late or damaged parcels
If tracking hasn't moved in 5 business days, or your parcel shows as delivered but you can't find it, email us with your order number and we'll open an investigation with Australia Post. If your order arrives damaged, send us photos of the parcel and the item within a few days and we'll arrange a replacement or refund.
International shipping, duties and taxes
We ship Companion Club dog accessories worldwide, including New Zealand. International orders may attract import duties, taxes or customs fees set by the destination country. These aren't included in your order total and are paid by the recipient. We can't mark parcels as gifts or under-declare their value. If you refuse a parcel because of these charges, the return postage and any charges we incur will be deducted from your refund.
Questions about your delivery?
Email hello@companionclub.com.au and we'll reply within 1–2 business days. For returns and size exchanges, see our Returns & Exchanges page.
