Frequently asked questions

Standard shipping is free on every order within Australia, with no minimum spend. Need it sooner? Express shipping is $15. You'll see every option at checkout.

Yes. Every order within Australia ships free with standard delivery, no matter how much you spend.

Orders are packed by hand in Manly and usually leave us within 1–2 business days. Standard delivery then takes around 2–7 business days, depending on where you are. Regional and remote areas can take a little longer. Choose Express at checkout if you need it sooner.

Every order ships from our home base in Manly, on Sydney's Northern Beaches. We're a small, Sydney-based team, so every order is packed with care.

Once your order is on its way, we'll email you a shipping confirmation with a tracking link. Can't find it? Check your spam folder, or send us your order number through our contact page.

Yes. We ship to New Zealand, Canada, Mexico, the United Kingdom, much of Europe, Japan, South Korea, Singapore, Hong Kong, Malaysia and more. Standard international shipping is $29 AUD, and express international shipping is $45 AUD (express isn’t available to New Zealand). Import duties or taxes may be charged when your order arrives, and these are paid by the customer.

Yes. International orders may attract import duties, taxes or customs fees set by the destination country. These aren't included in your order total and are paid by the recipient when the parcel arrives. If you refuse a parcel because of these charges, the return postage and any charges we incur will be deducted from your refund.

Yes, if we hear from you quickly. Contact us through our contact page with your order number as soon as possible. If your order hasn't left us yet, we'll do our best to update it.

Yes. You can return or exchange items within 14 days of delivery, as long as they're unused, clean and in their original packaging. See our Returns & Exchanges page for the full policy.

No problem. Contact us within 14 days of delivery and we'll help you swap to the right size, subject to availability. Tip: try it on indoors first, so it stays in new condition if you need to swap.

For hygiene reasons, we can't accept returns of items that have been worn outside, unless they're faulty. Please check the fit indoors before your first walk.

Send us your order number and the item you'd like to return or exchange through our contact page, and we'll reply with instructions. Return shipping is paid by the customer, unless the item is faulty or we sent the wrong one.

Once your return arrives and we've checked it, we'll refund your original payment method. Please allow up to 10 business days for the refund to appear.

We're sorry! Contact us within 14 days of delivery with your order number and a photo, and we'll replace or refund it at no cost to you.

The harness has two lead clips. The front clip on the chest is the no-pull option: when your dog pulls, it gently turns them back towards you instead of letting them lean their weight into the lead. The back clip is for relaxed, everyday walks once they've learnt good lead manners.

Our harness comes in S to L and is sized by neck and chest. Measure around the base of the neck, then around the widest part of the ribcage just behind the front legs, and compare both with our sizing guides.

Choose the larger size. It's easy to take the adjustable straps in for a snug fit, but you can't make a small harness bigger. Still unsure? Send us your dog's measurements and breed, and we'll help you choose.

Use the two-finger rule: you should be able to slide two fingers under any strap. The belly strap should sit a hand's width behind the front legs so it doesn't rub the armpits. Check the fit again after the first few walks, because straps and padding settle with wear.

A well-fitted harness is very secure. Ours has adjustable security straps at the neck and three buckles: two around the belly and one at the neck. Most escapes happen when a harness is too loose, so use the two-finger rule and check the straps before each walk.

Yes. It's lightweight, padded with breathable mesh and fully adjustable. Puppies grow quickly, so check the fit weekly and loosen the straps as they grow. Most dogs reach their adult size between 6 and 24 months.

Hand wash it in cool water with a mild soap, rinse well, then let it air dry out of direct sun. Don't put it in the tumble dryer, as heat can damage the padding.

Many owners use both. A harness is best for walks because it spreads pressure across the chest instead of the throat, which is ideal for pullers, puppies and flat-faced breeds. A collar is the everyday home for your dog's ID and council registration tags, which most Australian councils require your dog to wear in public.

Our collars start with strong waxed nylon webbing, coated in a soft, flexible PVC. The coating doesn't absorb water, so it stays lightweight, comfortable and easy to clean. They're finished with a solid brass D-ring and a quick-release clip.

Yes. The PVC coating doesn't absorb water, so your dog's collar and lead won't stay soggy after a swim, a beach run or a rainy walk. Just shake or wipe off the water and go.

No. Fabric collars soak up water, dirt and oils, and that's what causes wet-dog smell. PVC doesn't absorb anything, so there's nothing to go stinky, even after months of beach days.

Rinse it under fresh water or wipe it with a damp cloth. For mud or grime, use a little mild soap, rinse, then pat dry. It takes less than a minute, and there's no washing machine needed.

Absolutely. That's what they're made for. After a beach or ocean swim, give the collar and clip a quick rinse in fresh water to wash away salt and sand, so the hardware keeps opening smoothly.

Our collars use a solid brass D-ring, which won't rust like cheaper plated metal. A quick freshwater rinse after swimming keeps every clip working smoothly for longer.

Yes. Each collar size adjusts by up to 10cm. Measure around the base of your dog's neck and choose the size that measurement falls within. If your dog is at the top of a range, size up. See our sizing guides.

It should be snug but comfortable. You should be able to slide two fingers between the collar and your dog's neck. Any looser and it could slip over their head; any tighter and it may rub.

Yes. Clip your dog's ID tag and council registration tag to the brass D-ring, so they're always on your dog.

Our rope leash is 3-in-1. Adjust the silicone slider to wear it cross-body, around your waist, or shorten it to hold in your hand like a classic lead. There's no belt and no clunky hook: just clip it on and walk.

The total length is 260cm (102"). When worn cross-body or around your waist, your dog has a comfortable length to walk beside you. Held in the hand, you can shorten it to keep them close.

The slider will stay in place, however if your dog is a puller tie a knot on one side of the slider so the length stays put, or start with our Daily Errands No-Pull Harness and go hands-free once walks are calmer.

It's best for dogs that already walk fairly well on a loose lead. For pullers, clip it to the front clip of the Daily Errands Harness, and hold it in your hand until you're confident. Wearing the leash cross-body puts any pull through your body instead of your wrist and shoulder.

Tie a knot on one side of the slider so the length stays put.

Yes. Wear it around your waist for jogging and trail walks so your arms can swing freely. Keep an eye on your dog and your surroundings, and hold the rope if a bird or a skateboard is about to test their manners.

When you're walking hands-free, we recommend clipping to a harness. It spreads any sudden tug across your dog's chest instead of their neck.

Yes! Our harnesses, collars and leads come in matching colours, so your dog can wear a full set. Shop our bundles to save on a matching set.

We accept major credit and debit cards, plus express checkouts such as Shop Pay, Apple Pay and Google Pay when your device supports them. Every available option is shown at checkout.

Send us a message through our contact page. We're a small team, but we read every message and usually reply within 1–2 business days.